Demand Planner | Demand Planning Software
What is demand planning?
The goal of demand planning is to ensure that the supply and demand for a product or service are in balance, so as not to create shortages or excesses. This can be done by analysing current market conditions and forecasting future market conditions.
Demand planning involves:
• Identifying the factors affecting demand;
• Analysing these factors to determine their impact on demand;
• Forecasting how these factors will affect demand over time.
What Do Demand Planners Do?
A demand planner is a person who analyses the factors that influence demand and forecasts how they will affect demand in the future.
A demand planner helps companies decide what products and services should be produced and when they should be produced. The demand planner also determines whether there are enough suppliers to meet customer needs.
The Demand Planning Process
The demand planning process may be simple or complex depending on the size of your business and its industry. It usually includes the following steps:
- Identify the problem
- Analyse the situation
- Develop solutions
- Implement the solution
- Evaluate the results
- Repeat steps 1 - 5 until satisfied
- Document the findings
- Communicate the findings
- Review the plan periodically
- Monitor the progress
Where does demand planning fit within the organization?
Demand planning is often confused with marketing strategy. While both strategies focus on understanding customer behavior and predicting what products and services people might want in the future, demand planning focuses on identifying and meeting consumer demands. In addition, it helps organizations anticipate future needs and ensure that their supply chain is ready to meet those needs when, where and how customers want to buy them.
Demand Planners Need A Range Of Skills
The demand planner is responsible for helping companies manage their supply chain efficiently, while ensuring that customers receive the best possible product at the lowest cost. They are often called upon to make decisions regarding pricing, ordering, and distribution. This involves working closely with salespeople, marketing people, finance, operations, logistics, and purchasing.
Common pitfalls that most demand planners face include:
• Lack of data – Without data, there will be little chance of making accurate predictions.
• Poor forecasting skills – Many people do not understand how to make accurate forecasts.
• Inconsistent demand – If demand fluctuates, it becomes much harder to predict.
• Inaccurate demand – Forecasting is often based on inaccurate information.
Demand Planning Manager
A demand planner must have a broad understanding of the market and industry trends, along with knowledge of the customer base. He/she needs to know how to communicate effectively with different groups within the organization. In addition, he/she must be able to think strategically and creatively, and understand how to use analytics to determine the best course of action.
In order to succeed, a demand planner must learn how to balance his/her role as a manager with that of a leader. He/she must be able build relationships with employees across the entire organization, including those in sales, marketing, and manufacturing. Finally, he/she must possess strong communication skills.
A Demand Planner's Tools
A good demand planner should know what he/she does and how to do it well. He/She must be able to use analytical tools such as Excel, SPSS, R, etc., and apply statistical methods to analyse data.
There are many tools available to help you analyze the factors that affect demand. These tools include:
- Market Research
- Customer Surveys
- Sales Forecasts
- Inventory Analysis
- Projections
- Scenarios
- Simulation Models
- Trend Analysis
- Data Mining
- Expert Systems
- Artificial Intelligence
In addition, a good demand planner should understand the basics of supply chain management and logistic optimisation and be able to communicate effectively with his/her colleagues.
Skills That Affect Demand Planner Salaries
Demand planning is one of those jobs where you might think it pays well, but it doesn't always pay what you'd expect. In fact, demand planner salaries vary widely depending on location, experience level, industry and even employer size. Here are some things you should know about demand planners' average salary.
Salary Range
The Bureau of Labor Statistics reports that demand planners earn $58,020-$99,440 annually. This range includes entry-level positions and experienced professionals. Entry-level demand planners make around $50,000 per year while mid-career demand planners earn up to $90,000.
Industry
Demand planners work across many industries including retail, manufacturing, healthcare, construction, transportation, telecommunications and utilities. Some employers specialize in specific sectors such as consumer products, food and beverage, automotive and pharmaceuticals.
There are many different approaches to Demand Planning. Some companies like to work through a spreadsheet, while others like to use a software solution. Demand Planning is all about management and planning. It's not just a forecast.
A Successful Demand Forecasting Strategy
There are many moving parts and inter-connected disciplines and methodologies that must all work in concert during the demand planning process . A successful strategy must consider all of them.
Demand Planning vs Demand Forecasting
The difference between Demand Planning and Demand forecasting is that Demand Planning focuses on the short-term while Demand forecasting looks at the long-term.
In other words, Demand Planning deals with the immediate problems facing a company while Demand forecasting looks at trends and patterns that may occur over longer periods of time.
Demand Planning and Supply Chain Management
Supply chain management is related to demand planning because both involve managing the flow of goods from supplier to consumer. Demand Planning and Supply Chain Management are different because they focus on different aspects of the same thing.
Demand Planning is concerned with the relationship between demand and supply. It involves analysing the factors influencing demand and developing plans for meeting that demand.
On the other hand, Supply Chain Management is concerned with managing the flow of goods from supplier to retailer. It includes all activities related to moving product through the supply chain.
For example, if you have an inventory shortage, this would cause a disruption in your supply chain. On the other hand, if you have too much inventory, this could lead to a surplus which causes another disruption in your supply chain (e.g., slow delivery).
Demand Planning and Inventory Control
An inventory control system helps companies manage their inventories by ensuring that they always have enough stock to meet current demand. An effective inventory control system can help companies avoid shortages or excesses.
Demand Planners Manage And Grow Demand
The demand planning process involves gathering information about customers' needs and wants, identifying potential suppliers, and developing strategies to satisfy those demands. In addition, it helps companies determine how much inventory they need to meet customer demands and whether there are enough resources to fulfill those demands.
Demand planning is often confused with strategic sourcing, which focuses on finding the best supplier for a particular product or service. Strategic sourcing typically begins with a detailed analysis of current and future market conditions and trends. Companies use this data to identify opportunities for cost savings and revenue growth. They then develop relationships with suppliers based on their ability to provide quality goods and services at competitive prices.
Demand planning differs from strategic sourcing in several ways. First, strategic sourcing usually takes place over a longer period of time, while demand planning occurs during a shorter timeframe. Second, strategic sourcing requires a high level of expertise, whereas demand planning is primarily a function of operational managers. Finally, strategic sourcing is concerned with meeting specific goals such as reducing costs or increasing revenues; demand planning is focused on satisfying customer requirements.
Demand planning is one of the most difficult functions within supply chain management. A lack of accurate data makes it hard to predict future demand accurately. Furthermore, many organizations don't have the necessary skills to perform effective demand planning.
In response to these challenges, demand planners must rely on a variety of tools and techniques to gather and analyze data. These methods include surveys, interviews, focus groups, statistical modeling, and computer simulations. Once the data is collected, demand planners must interpret the results and translate them into actionable insights.
Demand Planning and Logistics Optimisation
The final and perhaps most critical operational aspect of a monthly forecast maintenance model is Logistics Optimisation.
Logistics optimisation involves using mathematical models to determine the best way to move products from one place to another. The goal is to reduce transportation costs and increase customer satisfaction.
Unique Methods for a More Effective Forecast Model
No Matter the skill level of the demand planner without accurate demand forecast data an effective multi-dimensional model cannot be developed or implemented.
As the complexity of an operation grows it soon becomes impossible for any single person to provide any sort of demand forecast accuracy with the use of rudimentary tools such as spreadsheets.
Imagine that there are 100,000 cars of 15 different models that come from 10 different cities and it is your job to decide in real-time what dealership they should be delivered to for maximum sales profit and inventory flow.
It soon becomes obvious that even an army of highly trained (and expensive) demand planners would be faced with an insurmountable challenge. This is especially true with Fast-moving consumer goods (FMCG) where time is of the essence.
This is where an advanced demand planning software must be deployed for effective real-time demand fulfillment.
Multi-Award Winning Suite of AI-Driven Applications
Larry, the Digital Analyst®, is a multi-award winning suite of applications that can be trained to analyse complex demand patterns, market trends and handle inventory estimations on the fly. Larry, the Digital Analyst®, uses machine learning to help businesses plan better.
Machine learning algorithms are used to analyze historical data and make accurate predictions about what might happen next in any fast-paced environment and deliver reliable forecasts and action plans.
This allows businesses to anticipate future needs and prepare accordingly. AI driven Demand Planning provides an easy way to create models based on historical data.
These models can be shared across teams and departments, allowing everyone to collaborate on making accurate forecasts. Demand Planning helps companies improve planning processes and increase accuracy, ultimately helping customers receive better products and services.
Advanced Forecasting
The world of marketing is changing rapidly. Consumers are becoming increasingly tech savvy and demanding more personalised experiences. As a result, marketers must adapt to keep up with consumers’ needs. One way to do this is through advanced forecasting through the use of artificial intelligence.
This type of tool helps companies plan better and improve profitability. These types of tools include demand planning software, such as the Complexica Demand Planner, which allows you to forecast sales and inventory levels based on customer behaviour.
Demand Planning Software
To address this challenge, Complexica has developed a fully-modularised software platform called Decision Cloud® that empowers staff across multiple business functions to make better decisions.
Decision Cloud® is powered by our award-winning Artificial Intelligence engine Larry, the Digital Analyst®, our Supply & Demand Planner can help you:
- Minimize the risk of lost sales due to stock-outs, as well as write-downs due to inventory obsolescence
- Readily adapt inventory to sudden changes in downstream demand or upstream supply
- Optimise planning & scheduling activities, especially in production environments that are heavily constrained or require multi-stage scheduling and frequent re-scheduling
- Dynamically create plans & schedules that are optimised for cost, profit, utilisation, or customer-defined objectives (such as service levels, etc.)
- Go beyond traditional MRP by replenishing using a number of best practice replenishment methodologies
- Collaborate with customers and suppliers on forecasting, promotions, pricing and inventory replenishment through dedicated supplier and customer views
To explore how our Supply & Demand Planner can help you optimise your supply chain activities, please contact us
DEMAND PLANNING TOPICS IN THIS ARTICLE
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Complexica’s Demand Planner is part of our Decision Cloud® software platform and provides an integrated demand planning environment for manufacturers, distributors, and retailers. Our Demand Planner employs Artificial Intelligence algorithms and advanced forecasting and optimisation techniques to help supply chain staff anticipate customer demand. With the help of our Demand Planner, businesses can plan inventory levels more effectively, reduce costs, and increase customer satisfaction.
From a business process perspective, the system considers capacity constraints and material availability to satisfy forecasted demand, while optimising for inventory levels, working capital, asset utilisation, labour & maintenance schedules, as well as buffering for variabilities in lead times and manufacturing processes.
Powered by Larry, the Digital Analyst®, our Demand Planner can help you:
- Minimise the risk of lost sales due to stock-outs, as well as write-downs due to inventory obsolescence
- Readily adapt inventory to sudden changes in downstream demand or upstream supply
- Go beyond traditional MRP by replenishing using a number of best practice replenishment methodologies
- Collaborate with customers and suppliers on forecasting, promotions, pricing and inventory replenishment through dedicated supplier and customer views
Download the Demand Planner spec sheet
What are the risks of using inaccurate forecasts?
- Lost sales due to stockouts and compromised services levels to customers, especially on measures such as DIFOT and fill rates
- Low inventory stock turns
- Stock obsolescence
- Expedited shipping costs due to the wrong inventory being at the wrong place at the wrong time
Benefits of accurate demand forecasting
- Optimised inventory (reduced stockouts and excess inventory)
- Reduced time and effort involved in planning inventory and replenishment
- Improved financial planning
- Improved customer fill rate
Accurate and fast forecasting has never been so crucial to the bottom line as it is now, when product shortages, cost increases and changing customer preferences dictate a faster than ever reaction from demand planners.
To explore how our Demand Planner can help you optimise your supply chain activities, please contact us
Learn how PFD Foods automates and optimises its demand planning and replenishment activities
Discover why Pernod Ricard selected Complexica to globally optimise its supply chain operation
"Larry will be our digital expert that will enable our sales team and add that technological advantage that our competitors don't have."
Kerry Smith
CEO, PFD Foods
$1.6 billion in revenue
"Lion is one of Australasia’s largest food and beverage companies, supplying various alcohol products to wholesalers and retailers, and running multiple and frequent trade promotions throughout the year. The creation of promotional plans is a complicated task that requires considerable expertise and effort, and is an area where improved decision-making has the potential to positively impact the sales growth of various Lion products and product categories. Given Complexica’s world-class prediction and optimisation capabilities, award-winning software applications, and significant customer base in the food and alcohol industry, we have selected Complexica as our vendor of choice for trade promotion optimisation."
Mark Powell
National Sales Director, Lion
"At Liquor Barons we have an entrepreneurial mindset and are proud of being proactive rather than reactive in our approach to delivering the best possible customer service, which includes our premier liquor loyalty program and consumer-driven marketing. Given Complexica’s expertise in the Liquor industry, and significant customer base on both the retail and supplier side, we chose Complexica's Promotional Campaign Manager for digitalizing our spreadsheet-based approach for promotion planning, range management, and supplier portal access, which in turn will lift the sophistication of our key marketing processes."
Richard Verney
Marketing Manager
Liquor Barons
"Dulux is a leading marketer and manufacturer of some of Australia’s most recognised paint brands. The Dulux Retail sales team manage a diverse portfolio of products and the execution of our sales and marketing activity within both large, medium and small format home improvement retail stores. We consistently challenge ourselves to innovate and grow and to create greater value for our customers and the end consumer. Given the rise and application of Artificial Intelligence in recent times, we have partnered with Complexica to help us identify the right insight at the right time to improve our focus, decision making, execution, and value creation."
Jay Bedford
National Retail Sales Manager
Dulux
"Following a successful proof-of-concept earlier this year, we have selected Complexica as our vendor of choice for standardizing and optimising our promotional planning activities. Complexica’s Promotional Campaign Manager will provide us with a cloud-based platform for automating and optimising promotional planning for more than 2,700 stores, leading to improved decision-making, promotional effectiveness, and financial outcomes for our retail stores."
Rod Pritchard
Interim CEO, Metcash - Australian Liquor Marketers
$3.4 billion in revenue
"After evaluating a number of software applications and vendors available on the market, we have decided to partner with Complexica for sales force optimisation and automation. We have found Complexica’s applications to be best suited for our extensive SKU range and large set of customers, being capable of generating recommendations and insights without burdening our sales staff with endless data analysis and interpretation.
Aemel Nordin
Managing Director, Polyaire
"DuluxGroup is pleased to expand its relationship with Complexica, a valued strategic partner and supplier to our business. Complexica’s software will enable DuluxGroup to reduce the amount of time required to generate usable insights, increase our campaign automation capability, personalise our communications based on core metrics, and close the loop on sales results to optimise ongoing digital marketing activity."
James Jones
Group Head of CRM, DuluxGroup
"Instead of hiring hundreds of data scientists to churn through endless sets of data to provide PFD with customer-specific insights and personalised recommendations, Larry, the Digital Analyst® will serve up the answers we need, when we need them, on a fully automated basis without the time and manual processes typically associated with complex analytical tasks.”
Richard Cohen
CIO, PFD Foods
$1.6 billion in revenue
"As a global innovator in the wine industry, Pernod Ricard Winemakers is always seeking ways to gain efficiencies and best practices across our operational sites. Given the rise of Artificial Intelligence and big data analytics in recent times, we have engaged Complexica to explore how we can achieve a best-in-class wine supply chain using their cloud-based software applications. The engagement is focused on Australia & New Zealand, with a view to expand globally."
Brett McKinnon
Global Operations Director, Pernod Ricard Winemakers
"70% - 80% of what we do is about promotional activity, promotional pricing -- essentially what we take to the marketplace. This is one of the most comprehensive, most complex, one of the most difficult aspect of our business to get right. With Complexica, we will be best in class - there will not be anybody in the market that can perform this task more effectively or more efficiently than we can."
Doug Misener
CEO, Liquor Marketing Group
1,400+ retail stores
"The key thing that makes such a difference in working with Complexica is their focus on delivering the business benefits and outcomes of the project."
Doug Misener
CEO, Liquor Marketing Group
1,400+ retail stores
"Australia needs smart technology and people, and it has been a great experience for me to observe Complexica co-founders Zbigniew and Matt Michalewicz assemble great teams of people using their mathematical, logic, programming, and business skills to create world-beating products. They are leaders in taking our bright graduates and forging them into the businesses of the future."
Lewis Owens
Chairman of the Board, SA Water
"Having known the team behind Complexica for some years ago now, I am struck by their ability to make the complex simple - to use data and all its possibilities for useful purpose. They bring real intelligence to AI and have an commercial approach to its application."
Andrew McEvoy
Managing Director, Fairfax Media - Digital
"I have worked with the team at Complexica for a number of years and have found them professional, innovative and have appreciated their partnership approach to delivering solutions to complex problems."
Kelvin McGrath
CIO, Asciano
“Working with Complexica to deliver Project Automate has been a true partnership from the initial stages of analysis of LMG’s existing processes and data handling, through scoping and development phase and onto delivery and process change adoption. The Complexica team have delivered considerable value at each stage and will continue to be a valued partner to LMG."
Gavin Saunders
CFO, Liquor Marketing Group
“Complexica’s Order Management System and Larry, the Digital Analyst will provide more than 300 Bunzl account managers with real-time analytics and insights, to empower decision making and enhanced support. This will create more time for our teams to enable them to see more customers each day and provide the Bunzl personalised experience.”
Kim Hetherington
CEO, Bunzl Australasia
"The team behind Complexica develops software products that are at the cutting edge of science and technology, always focused on the opportunities to deliver a decisive competitive edge to business. It has always been a great experience collaborating with Matthew, Zbigniew and Co."
Mike Lomman
GM Demand Chain, Roy Hill Iron Ore
"The innovations that the Complexica team are capable of continue to amaze me. They look at problems from the client side and use a unique approach to collaborating with and deeply understanding their customers challenges. This uniquely differentiates what they bring to market and how they deliver value to customers."
John Ansley
CIO, Toll Group
"Rather than building out an internal analytics team to investigate and analyse countless data sets, we have partnered with Complexica to provide our sales reps with the answers they need, when they need them, on a fully automated basis. We are excited about the benefits that Larry, the Digital Analyst will deliver to our business.”
Peter Caughey
CEO, Coventry Group
“Complexica’s Order Management System and Larry, the Digital Analyst will provide more than 300 Bunzl account managers with real-time analytics and insights, to empower decision making and enhanced support. This will create more time for our teams to enable them to see more customers each day and provide the Bunzl personalised experience.”
Kim Hetherington
CEO, Bunzl Australasia
"After an evaluation process and successful proof-of-concept in 2016, we have chosen to partner with Complexica to upgrade the technological capability of our in-field sales force. The next-generation Customer Opportunity Profiler provided by Complexica will serve as a key tool for sales staff to optimise their daily activities, personalise conversations and interactions with customers, and analyse data to generate actionable insights."
Stephen Mooney
Group Sales Capability Manager, DuluxGroup
$1.7 billion in revenue
"After evaluating a number of software systems available in the marketplace, we have ultimately selected Complexica as our vendor of choice for sales force automation and CRM. Given the large SKU range we carry and very long tail of customers we serve, Complexica’s applications are best suited to deal with this inherent complexity without burdening our staff with endless data entry."
Nick Carr
CEO, Haircaire Australia
Australia's largest distributor of haircare products
“Asahi Beverages is Australia’s largest brewer, supplying a leading portfolio to wholesalers and retailers, including some of Australia’s most iconic brands. Last year Asahi Beverages acquired Carlton & United Breweries, which is its Australian alcohol business division. To harness the strength of our expanded portfolio, we partner with our customers to run multiple and frequent trade promotions throughout the year, delivering long-term growth for both our business and theirs. Given the inherent complexity in optimising promotional plans and our continued focus on revenue and growth management, we have selected Complexica as our vendor of choice after a successful Proof-of-Concept of its world-class optimisation capabilities.”
Kellie Barnes
Group Chief Information Officer
Asahi Beverages
"Dulux is a leading marketer and manufacturer of some of Australia’s most recognised paint brands. The Dulux Retail sales team manage a diverse portfolio of products and the execution of our sales and marketing activity within both large, medium and small format home improvement retail stores. We consistently challenge ourselves to innovate and grow and to create greater value for our customers and the end consumer. Given the rise and application of Artificial Intelligence in recent times, we have partnered with Complexica to help us identify the right insight at the right time to improve our focus, decision making, execution, and value creation."
Jay Bedford
National Retail Sales Manager, DuluxGroup
"At Liquor Barons we have an entrepreneurial mindset and are proud of being proactive rather than reactive in our approach to delivering the best possible customer service, which includes our premier liquor loyalty program and consumer-driven marketing. Given Complexica’s expertise in the Liquor industry, and significant customer base on both the retail and supplier side, we chose Complexica's Promotional Campaign Manager for digitalizing our spreadsheet-based approach for promotion planning, range management, and supplier portal access, which in turn will lift the sophistication of our key marketing processes."
Richard Verney
Marketing Manager, Liquor Barons